All complaints taken seriously:
Apart from 1 Call ASAP’s exceptionally stringent accreditation process, the 1 Call contractors are kept on their toes by the operation centre staff, who constantly monitor their performance.
In the instance where a complaint has escalated to management level, there are procedures as per our terms and conditions (signed by every contractor) that we adhere to:
The contractor concerned will be offered the opportunity to either:
The customer complains again:
An assessor is elected to site visit at the customer's soonest convenience, an assessment and subsequent written report will be compiled and the findings will be final.
In more than eighty five percent of cases in the last four years, the contractor has been at fault and has paid the assessor's call out fee.
However, there are times where a client is deemed to be unreasonable and the call out fee has been for their account.
The report will specify what is required to rectify the work. Often the contractor is instructed to leave the site and 1 Call will introduce a replacement, usually within the budget available if the funds have been controlled correctly.
Each and every complaint is assessed on its own merits and the findings made available to both parties.
1 Call boasts a non-resolved complaint rate of just over half a percent – outstanding statistics by anyone’s standards.
So please remember - always stay in financial control of your project all the way.
These days people are looking for ways to improve their homes and especially their security. With the ever increasing costs, purchasing a new house is beyond the means of most people. The solution lies in renovation rather than relocation. It is amazing to see how a small home can be built to suit the needs of the occupier. Wheelchair access can be built in from the start, thus saving a lot of money when changes need to be made as health and conditions deteriorate. Open plan arrangements can make a house seem much bigger and certainly more spacious. Many older homes have large areas devoted to passages and foyer entrances. These can easily be incorporated to enlarge existing rooms or even to become small rooms designed for specific purposes such as studies or workshops. Granny flats with separate entrances can be quite lucrative in the long run as they can be rented out, thus ensuring an extra source of income for many years to come. Choosing a reliable builder with recent testimonials ensures that there will be no sudden shocks along the way. You can't put a price on peace of mind.
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We will be able to provide you with quotes for home renovations in the following areas. Contact us for home renovations if you stay in one of these areas: Bellville, Bothasig, Brackenfell, Brooklyn, Durbanville, Edgemead, Elsies River, Goodwood, Kensington, Kraaifontein, Kuils River, Maitland, Monte Vista, Panorama, Parow, Thornton, Table View, Bantry Bay, Camps Bay, Clifton, Fresnaye, Green Point, Hout Bay, Llandudno, Mouille Point, Sea Point, Three Anchor Bay, Bergvliet, Bishopscourt, Claremont, Constantia, Diep River, Heathfield, Kenilworth, Kenwyn, Kreupelbosch, Meadowridge, Mowbray, Newlands, Observatory, Pinelands, Plumstead, Retreat, Rondebosch, Rondebosch East, Rosebank, Steenberg, Tokai, Wynberg, Capri Village, Clovelly, Fish Hoek, Glencairn, Kalk Bay, Kommetjie, Lakeside, Marina da Gama, Muizenberg, Noordhoek Ocean View, Scarborough Simons Town, St James, Sunnydale, Sun Valley, Athlone, Belhar, Bishop Lavis, Blue Downs, Bonteheuwel, Crawford, Electric City, Epping, Grassy Park, Lansdowne, Lotus River, Mitchells Plain, Ottery, Pelican Park, Samora Micheal, Strandfontein, Wetton.
Home Renovations Cape Town are the ones to go to for expert advice when planning any major or minor renovations or additions to your home in Cape Town. Many people know what they want when purchasing a home but few get what they actually need. We have so many ideas and plans for the future that we struggle to find a place that meets all our requirements. It is so much more practical to move into a " fixer - upper " and to spend time being able to plan and measure, etc. Without pressurization we are more likely to actually achieve success and satisfaction. There are so many ideas on the internet and on television giving ideas for home improvement renovations that all of us can plan improvements and then get in touch with the experts to complete the job in Cape Town. Any work that involves plumbing definitely needs a plumber as things can go very wrong, very quickly, resulting in huge extra expense. Contact a home renovation contractor and save time and money. Knocking down home walls to create an open plan is very popular these days and an expert must also be involved to check the plans to identify load - bearing walls and positions of electrical conduits must be checked by a certified electrician. Renovation can cause much drama in people's lives as dust, rubble, etc. threaten to overwhelm us, but when the job is complete it seems to make it all worthwhile. No pain, no gain, definitely applies here. Home Renovations Cape Town has all the home renovation solutions for you in Cape Town.